Shipping Policy

We strive to deliver the products ordered through our website www.thenativetreats.com in excellent condition wrapped up in the Best and Secure pack.

All delivery in South India will be 4 to 6 days and rest of the states it may depends on courier connectivity. But we ensure that the product reaches the customer with best quality. Courier service purely depends on service provider responsibility, some cases may get delayed and we are not responsible for delay delivery. Stated time line is just a guide line rather than commitment.

Delivery time period mentioned are excluding Sundays and public holidays.

• Once we receive the order, we will pack and ship it. So, most of the time we have ready stock because 95% of the product listed in our webpage is manufactured by us with the expert chef. We have world class packaging technology and machines, which can pack 10 Tons of product per day.
• In case of remote places courier people might call you to come and collect the package so expect this. But if you prefer any specific courier who can deliver it at your door steps, please mention it in the comments while ordering we will send it through the courier that you suggested.
• If the product is out of the packing when you receive, please send us a picture and do not consume it. We will send you another package.

Terms & Conditions

(1) Definitions and interpretation

In this agreement “we” means Native Treats (and “us” and “our” shall be construed accordingly); and “you” means the relevant customer or potential customer as the case may be (and “your” shall be construed accordingly).

In this agreement, the following definitions shall apply:

• “agreement” means this agreement incorporating any terms set out in our second acknowledgement;
• “first acknowledgement” means the initial automatic email acknowledgment which we will send to you after receiving your order;
• “order” means your order for products made via the site;
• “products” means goods which may be purchased by you from the site;
• “second acknowledgement” means the email acknowledgment which we will send to you (where appropriate) confirming acceptance of your order; and
• “site” means the website at www.thenativetreats.com or any successor site operated by us from time to time.

(2) This Agreement

The advertising of products on the site constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your order.

In order to enter into this Agreement with us, you will need to take the following steps:

You must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout; If you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your Order and your consent to the terms of this Agreement;

Please note that we will not file a copy of this agreement. We may update the version of this Agreement on the site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this agreement for your records.

The only language in which we offer this agreement is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your shopping cart. You may correct those input errors before placing your order.

(3) About us

This website is operated by Native Treats , Srivilliputhur, India . This is one of the venture under the group of SRI DAIRY.

(4) The Products

The products and services listed in here are worldwide authentic supplements related which falls under the category of foods, Spiritual, Heritage etc,. These products or services are sourced from their respective manufacturers in and out of India.

(5) Price and payment

In addition to the price of the products, you will have to pay a delivery charge, which will be as stated in the second acknowledgement when you pay for the product. We may withhold the products and/or terminate this agreement if the price is not received from you in full, on time, in cleared funds.

Payment for all products must be made by credit/debit card/Netbanking account OR any method detailed on the site from time to time.

Prices for products are liable to change at any time, but changes will not affect agreements which have come into force.

(6) Delivery

We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our second acknowledgement or, if no date is set out in our second acknowledgement, within 5 days of the date of our second acknowledgement. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 5 days of the later of receipt of payment and the date of our second acknowledgement.

Customer is responsible for the customs clearance in the respective destinations and please check whether this product is allowed to enter in to your country before placing the order. We will not refund any amount if the shipment is returned by the customs. We will keep the receipt of Despatch and it should be treated as the document of proof for the despatch.

(7) Risk and Title

The products will be at your risk from the time of despatch. Ownership of the products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).

(8) Defective Products

You may also cancel this agreement if the products supplied are defective.

Products returned by you because of a defect will be refunded in full (including the cost of sending the products to you, and the cost of returning the products to us). Alternatively, if we and you agree, we may supply you with a replacement or substitute product.

(10) Refunds and Cancelation

Any of the order placed with thenativetreats.com will be subject to cancelation before shipping. Any cancelation request should reach us before the shipping of the products. This will not apply to custom packaged products that are packed specially for a customer. In such cases cancellation will not be entertained. If the order was cancelled before shipment the refund will be 100%. Any refund request will get processed with in a day of accepting the cancelation policy.

If you cancel this agreement and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 10 days of the day we received your notice of cancellation.

(11) Warranties

We warrant to you that any product you purchase through the site will be of satisfactory quality.

You warrant to us that: you have full authority, power and capacity to enter into this agreement and that all necessary actions have been taken to enable you to lawfully enter into this Agreement; you are legally capable of entering into binding contracts; you are at least 18 years old; the information provided in the order is accurate; and you will be able to accept delivery of the products as contemplated in this agreement.

Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the products, whether express or implied.